Pathetic disgusting service from telkom

I placed an order for an upgrade last week for a Samsung s22 Plus in green . I spoke to the consultant and advised him aswell as sent an email. I then called 4 times on Monday the 28th of March, spoke to 4 consultants and they said my upgrade was not processed. I then resubmitted.

They then delivered the device of the incorrect color still on Tuesday the 29th of March 2022. I then called them requesting they send me the correct device. The promotion comes with a free set of Samsung earbuds which also was not received.

They then cut of my damn network I cannot make calls or do anything with my current device . I spoke to another consultant explaining my situation again . He could not help me as well. I spoke to the manager Mandy Ntuli .who was supposed to call me back but didn't. She said she would get some one to call me back however nobody has contacted me.

I then called again just before 4pm and another consultant has advised that she left to go home .

Telkom wants to do a recollection of the incorrect device however cannot advise as to when my new device will be delivered .

I have been cut off numerous times and have still not been assisted . I am currently sitting with no communication to my current cellphone as my services have been cut off.

Telkoms staff is absolutely *********** and pathetic. They are rude and unhelpful. Their service is absolutely disgusting . They need to train their staff accordingly.

I need urgent assistance