Pathetic disgusting service

Telkom implemented the new prepaid landlines with sim card. My mom stays in a rural area with no cell phone reception and is dependent on the landline and had the landlines for over 25 years. Telkom cut her line 2nd week in February and we have been struggling to get any information since then. Numerous calls made to telkom and all we get in return is that there's nothing they can do. The most frustrating part of this entire experience of it all is they they saying the lines are faulty, my question is how is it possible when other farmers surrounding my moms farm still has a telkom landline. The technical department says it's a Sales department issue, sales says it's the technical department problem, billing department says we must wait till the problem is resolved but yet we are still being billed without any service. I've never been this frustrated or disappointed and disgusted with a service provided as I am with telkom this is the thanks you receive for being a loyal customer.

Service is pathetic! !