Pathetic! Disgusting! Hellkom!

I ordered a new ADSL from telkom in August, paid the fees and was told to wait a month for installation. Soon after I received confirmation that the line will be installed in the 29th of September, anytime between 7:30am and 4pm - so I took the day off work. Nobody showed up from telkom and when I phoned they could not say why but they would call me back, the call back never came. Then out of the blue a week later I receive another SMS with a new appointment on October 9, so I again take the day off, and again nobody shows up!! I called telkom again, my call got cut off 4 times, finally got through and had to wait 29 minutes and no answeres given, no empathy for my situation or that I have now lost two days of leave. The people I spoke to, Zinhle Zwane and Janice Harila, promised to call me back, they never did. I am just dumbfounded with dissappointment. Who will reimburse me for the lost leave days and inconvenience? I wish I never have to deal with this pathetic company again. I urge anyone who reads this to avoid them at all costs. This is worst service I have ever experienced in any of the 6 countries I have lived in. shocking!!!