Pathetic custumar service

<p> theMy land line has been off since Friday and was reported . I have a physiothe****** practise and depehent largely on the landline for patients to reach me. I have now lost a entire weeks income due to the fact that they haven't yet came out to assist me and to rectify he problem... When I do Phone to find out why they havn't helped us yet (did this 6 times now) The anser is, you are in line they will assist me. WHEN??? And where can I send my invoice for bussines lost?????</p>