Pathetic Custormer service

I made call to Telkom customer service with hope of getting assistance on how much are they going deduct and when is the debit date. bad service.

I spoke to agent Njabulo Sanoka who couldn't give me the reference number let alone assisting.

I called Telkom around 2/3 December 2018 requesting for change of debit order date to the 20th and pro-rata amount for November 2018 month they said the have changed the debit date and installment will be deducted today. I have called again to confirm if debit order will run today and they said the changes I made in November will only be effective as from January because it takes 31 days for changes to effective. I asked Njabulo if I can speak to the Team who refused saying that all team leader are busy and they do not take any escalations. he mentioned that his team leader is Sheldon Dixon. He then confirmed that he will speak to another Team leader and came back with pathetic feedback that Melinda Zungu (Team Leader) wont be taking my call due to system problems.

I then asked for reference number. no reference given due system problems