Pathetic Customer Support

I have attempted to upgrade my LTE package after not being helped in store. Despite the one call I got still no assistance or feedback has been provided.<br> <br> I then attempted the online help to which I was told that my details would be passed on and some will contact me. This was last week and I am still waiting. I am seriously considering not renewing my deal with them.<br> <br> Lack of service, poor response time and no care for your clients.