Pathetic Customer Sevice

<p>A Telkom sales agent contacted me last week Thursday selling one of their LTE routers. Because it was late during the day, the agent told me that it all only be processed the next morning. I was told that the courier company will contact me the next day to confirm when they will be delivering. It is now almost a week later and I still have not been contacted. I have received an SMS with my contact details from Telkom and that too was incorrect. I have been trying to contact them to update my details and the service levels are putrid. Firstly I had to hold on for quite a while before an agent could answer the phone and then I was transferred several times between sales and technical and no one could assist. One advisor eventually told me that I do have an account there but nothing has been registered on the contract side. This is by far the worst service I have ever received and I still don’t have any feedback with regards to my query. I would not recommend anybody to use Telkom as a service provider.</p> <p> </p>