Pathetic Customer Services & Unsatisfactory Results

<p>Telkom Mobile contact centre have been messing me around for the last few months and unable to give me reasons for my bills. i have had 3 contract and cancelled 2 of them but i have been billed for them. i have logged in cases on numnerious occusions and cases have been closed with no valid reason. the service from telkom is is unbelievable. i have spoken to managers at the contact centres who dont even know what they are doing, all they continue do is open cases. spoken to Tenjewe(Manager) who opened a case and advised a SLA of 7-10 working days however it is pass that SLA by over 1 week. i had to call in again to find of that the case was closed due to no contact. employees at the contact centre inserted a wrong telephone number from what was given also. thereafter spoke to a manager by the name of Euvebia who is pathetic at her job,her customer experience shocking. been a manager she gave me her word that she will call me back and advised her shift ends at 12am. i waited over 3 hours for her call back but was not called. i ended up calling the contact centre back asking for Euvebia however the consultant advised that her shift ended at 9pm. the amout of lies is scary. i have taken up so much of my person time to sort out this issue which but is not yet sorted out. i have a line that is suspended because of the incoorect billing but no one seems to assist. right now i am still been billed for services which i am unable to use because no one can help me. i will be moving onto legal action to telkom and be spreading the word on any type of media. </p>