Pathetic customer services

I share my disappointment. I first registered and tried on line as I was told only cancellations could be done on line. I needed to cancel a contract which is due for upgrade. I went to 4 stores and not one could help me. I went to Phoenix plaza then Cannobia mall was then told to go to Gateway. At Gateway I was told from one store to go to the direct store. The Direct store could not help me as the assistant went off early. How pathetic, Telkom was very ready to take my new contract on the day but could not assist with the cancellation. What happens to the people whom do not have access to internet for on line cancellations. Then when you go to a store you are told they cannot assist.