Pathetic Customer Service/Follow Up system

On 8/08/2019 i visited the Blue Route Mall branch to apply for a Laptop deal. I am an existing Telkom customer and thought the process would take 72 hours as i would probably be need to go through the vetting process again. The store had encountered a technical issue with my bio metric authentication and escalated it. The assistant Charne had then advised that i would receive feedback within 72 hours . so taking into consideration that the following day was a public holiday i only called back the following Tuesday to follow up. I was then advised by the call centre advisor that i would need to go into the store as Charne was the only person who could give me feedback as she had escalated the query. I then drove to blue route mall telkom store ,waited 30min and to my dismay Charne was unfortunately not in so the assistant advised that there was nothing she could do for me as Charne was the only one who could give me feedback. I then called back Wednesday to follow up and was told that the application was now sitting with back office and that Charne was the only one who was emailing them as they did not have a contact number so she would have a response from their back office and at this time im unable to call Charne to a store as they apparently no longer have phones in the store. Called back on Thursday spoke to a few advisors who could not give me straight answers and then called on Friday and got through to Wendy who then said that she has my laptop and it will be posted to me . I then advised her that i did not order online and this is where the entire story changed. She then advised that my laptop was now sitting with the technicians and that i will be receiving it in this week. Now as a customer i am appalled at the pathetic inconsistent service that i have received as i have been given so many stories (which i cannot call feedback at this point). Whenever i request to speak to a manager they are never available -And the Ombudsman needs to know that these call centres are apparently run without a manager to take escalations (as per all the advisors I have spoken to(listen to my call recordings) All i request is to know the status of this application -is this so hard for an Organisation such as Telkom to do?