Pathetic Customer service within the call center

I have now spent an average of 3 hours a day trying to follow up on an application which I made. I am consistently transferred from one dept to another and then put on hold for an average of 15 to 20 min while the agent either looks up my info and doesn't come back to me or tries to find someone that knows how to help. I even went into a Telkom store where the consultants went through the same run around through the call center. I was then told to follow up with the service providers but they have no track of my order so once again another 3 hours of transferring around in the call center for an agent to actually help. So now I speak to a manager who tells me that he is only mandated to help me with a sale problem and seeing as I don't have an active sale he cant help with my problem. So a manager within a call center is not prepared to go the extra mile to resolve a customers problem!!!!!! I am now one step away from calling my bank to ensure that no debit orders are processed because with service like this I DONT want to do ANY BUSINESS WITH TELKOM!!!!! Dumisana Mpulo is a manager within the Telkom service desk who is not prepared to go out of his area to help a customer. I have put in a complaint telephonically and put this on the Telkom blog and still NO One is prepared to try and help.....