Pathetic customer service with mobile upgrade

I have tried laying a formal complaint with Telkom itself to express my frustration with them. I have phoned Telkom’s customer service numerous times and I have had no joy in getting the right person to assist me with my issue.

I was due for an upgrade and was contacted by Telkom’s renewal department to ask me to upgrade my contract. We went through the process and finalised the upgrade. This was on the 24 October 2019.

I chose the iPhone 11 Pro 256G, midnight green, Free me 2G for R1199 on a 24 month contract. I was told that once the warehouse received stock I will be contacted by the courier company to schedule delivery. This never happened. I contacted your sales department numerous times to find out what is going on but was never given any concrete information. Last week I was informed that the request was cancelled- a request I never made.

I am upset that this renewal process has been so pathetic and that no one can help resolve my issue. The contract has increased tremendously and now I have to bear the brunt of this due to your incompetence. I would like for Telkom to fast track my order and reinstate my order on the above deal. If this is not possible I would like to cancel my mobile contract with Telkom.