Pathetic Customer Service! - Unfair protocols

Last month my internet service was disconnected mid-way through the month because apparently, me downloading and using youtube from my uncapped account is causing issues on Telkoms network. It was stated that i have been using my uncapped internet excessively. None the less, it was advised that my service will be in full swing the start of the new month which it is. So now i am attempting to better manage my internet usage but the Telkom usage tracker that i was informed about does not work!!!!. it states \You are on an Uncapped product and therefore usage tracking is not applicable to you"yet last month my internet was disconnected because of amount of downloads! How am i suppose to manage my downloads if i don't have the tools to do so or sight of my current usage??? i would like to take this up with Senior management! Please don't send me a Generic responses - have someone with at least a half a brain contact me and explain how all of this makes sense. """