Pathetic Customer service - Telkom Westwood

Good day all

Pathetic Service levels at Telkom Westwood

My experience currently received from Telkom Westwood is pathetic to say the least from January 2018 to today 17/04/18 Due to my contract being available for upgrade I visited this store beginning of January 2018 The consultants never offered assistance and never made any attempt on assisting me. I have dealt with a total of 6 different consultants and not 1 has been able to assist neither has management intervened, no communication/ feedback been sent through as well my query remains unresolved

Consultant 1: on stock of Samsung A8 in January 2018 was totally unaware of the product and I was advised that head office would email the store as to new phones being available and they had not received any communication of Telkom promoting the Samsung A8 neither was the consultant was also aware of 2018 phones being available as upgrades

Consultant 2: did an upgrade from smart 100 to free me 2 gig was advised I only have 3 months to add on a phone onto my contract but mind you no one at the store has information as to new phones available or possible. Neither consultant can advise on possible phones available for my upgrade

Consultant 3: advises I can add on a phone at any time due to being on a month to month

Still no consultant is able to advise on new products being available

I went to Telkom Musgrave to send me back to Telkom westwood as the consultant as unable at assist with adding on the phone onto my contract, due to the change of my contract, back office would need to contacted to enable me to add on a phone. Due to the change being done at Telkom Westwood Telkom Westwood needs to log and resolve the query On the 11/03 a call was logged with consultant 4 who logged a call to enable a phone to be added onto my contract as well as there was no stocks of Samsung S8 at the store, I made regular follow ups with the call centre on a weekly basis until the end of March. By the end March the call was not assigned to person neither was any follow ups made neither was any communication sent through to me An SMS sent through advises called has been attended to on 11/03

20/03 I go back to the store consultant 5 advises the consultant 4 was on lunch but on return will be advised of my visit and case will be brought to Managers attention. No feedback, no communication sent through Consultant 6: advises I need to complete paper work which was signed and consultant 4 was on shift but the next day consultant 4 would attend to this matter and communicate with me

On 01/04 call was resolved, no communication I went back to Telkom Westwood call is logged again Whilst at the store consultant 4 took an time of over 1 hour with another customer whilst only 1 other consultant was available to assist the queue of us customers waiting to be attended to The manager of the store is never available to speak to customers and neither can contact details of the manager be given out to customers The consultants are uncertain as to what happened and another call is logged and to date 17/04 as well stock of Samsung s8 required for my grade is to date unavailable at Telkom Westwood no feedback has been received emails send through to Telkom address - ********** When following up the automated response is with feedback is to be provided in 24 – 48 Hours

Please can someone advise a way forward if the service from Telkom Westwood and Telkom Back office take a total of 6 weeks and counting and are still unable to resolve my query