PATHETIC CUSTOMER SERVICE - TELKOM MOBILE

On the 3rd of December I received and invoice saying I needed to pay over R1300 end of December. I called in to query the invoice on that same day. The lady that assisted me apologized for the over charge and promised it will be sorted asap,case number ***7. Its been over 20 days with me having to call the centre and follow up on the case every single flippen day. I have told them more than 5 times that I will cancel the contract if I do not receive feed back of which I have not still. Only thing I was told is that a guy by name of Lambert called be but did not get hold of me, having called an alternative number which is not even 8ta and the fact that I am now on a month-to-month contract I no longer qualify for free benefits which no one informed me of. Today is the 20th day still no feedback. I've been a customer for over two years and I am highly disgusted by the customer service. What ******** if a business are you guys running??? I was even advised by a manager from 8ta to block the debit order until my issue is resolved. You guys are unappreciative of your customers. I will be cancelling my contract and porting back to Vodacom. Your back office staff is useless.<br>