Pathetic customer service - Telkom

Telkom service overall is pathetic. It is really the worst company I ever had to deal with. Ive been trying since 22 October to upgrade my contract. Was battling doing it on the website, and with the call centre. I went to 3 Telkom shops to upgrade, but they also couldnt assist with the phone I wanted, however it is advertised in ALL the brochures and the website. Eventually I managed to upgrade with a very nice person from Telkom, and was advised that all is in good order and approved. I got another email to submit bank statements, a payslip, etc, which I did. Today on 21/11 I had to phone the call centre again to find out what is going on as I havent heard or received anything. I was told the specific phone I want is out of stock and they would advise when stock is available again. No wonder they are in such a terrible state as a company, because they dont have any customer satisfaction at all. Pathetic is not even the best word to describe this company.