Pathetic customer service-Telkom

I have taken out an LTE contract based on the advise of the telkom consultant at the Gateway branch. The contact was for R599 per month but I get billed a higher amount every month and when I brought it to their attention they said there is nothing they can do I need to contact the call center for assistance.

Up until now I have not been able to use the service during the day when I need the service to work from home they advised that the cheaper contact which I wanted will only be for use after hours and it would not work for me. They said I need to take a service that will be usable at any time of the day.

When I now want to cancel this service as I still need to purchase data from another ISP for work they want to charge me cancelation fees for a service that I cannot use.

I have been waiting since April for the Team leader from the call centre to call me back every time I call they cannot give me any ones contact details or email address I have made repeated calls to the call center and to the open serve technicians to get assistance with this but with absolutely no joy whatsoever.