Pathetic Customer Service regarding a fault

Telkom customer service system is totally dysfunctional, irrational and most irritating.

Since 23rd August, on numerous occasions, I logged fault regarding my landline. 1. as a rule, all reports made via internet are ignored – I had to use curtesy of other landlines, 2. by now I have 6 different reference and escalation numbers, 3. each time, on the day following my call, I receive an sms informing me that the fault has been fixed, 4. I also receive numerous sms requesting to assess my interactions with technicians – which never took place, and customer feedback (on a scale 1 to 10), 5. No information regarding the continuity of the problem is kept on their system – each time my complaint is treated as a new problem / fault. Eventually a technician came by and identified a problem in underground cabling. This information does not appear on Telkom system and each time I call, I am requested first to check my instrument, before logging the fault– this is most irritating ! 6. There is nowhere/ nobody to complaint - Call Centre Agents promise a call back from the management - but this never takes place.