ML
Mark L

1 reviews | Active since Jan 2017

25 Jan 2017, 13:14

Pathetic customer service or lack thereof from Telkom!!

<p>I cancelled my adsl line with Telkom over 6 months ago and took out a LTE uncapped package, still to date no one has come to install the aerial, we have been to Telkom countless times and they say they will get the people to call me to arrange a date to install and nothing!! I have also been receiving calls for payment for my ADSL line that was CANCELLED , we sorted it out at the store in Pavillion and the guy said it is a mistake from the accounts side. Today I receive a call from a debt collector saying that Telkom has listed me for no payment, how is this possible if the account was cancelled and the LTE is a debit order payment which is deducted every month, the statements i receive each month show zero balance. TELKOM SORT YOURSELVES OUT. . I am not going to have a bad credit rating from a mistake in your accounts department. Fix this and send some one out ASAP for the aerial or the LTE will be cancelled and I will go elsewhere.</p> <p>Disgusted in this service!!!!</p> <p> </p>

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