Pathetic Customer Service just to cancell a contract

<p>On the 13th September 2016 I sent a request to cancel my contract ( ********** ). On the 19th September 2016 I received an email confirming that my request was processed. I then called Telkom on the 07 October 2016 to confirm that all was still in order as per the email I received. Phulani Mrasi advised that NO the contact was not cancelled and she would escalate it to management and I should receive a call within 48 hours. One week later and I have not received a call. I AGAIN contacted Telkom today and was advised that Phulani did not record any detail with my regards to my query on the 07 October 2016. Cancelling a contract seems to be very basic request however this is not the case with Telkom. I have complained numerous times regarding the network in Weltevreden park, nothing was done and now I am paying for something I cannot use. I am disgusted by the poor service I have received. Had I not done a follow up I would unknowingly still be paying for a contract which in my mind has been cancelled. I want my contract cancelled for ********** IMMEDIATELY!</p>