Pathetic customer service from Westwood mall Telkom

I went to Telkom branch in Westwood Mall to Port my number from Mtn to Telkom and was assisted by an african female consultant of which I cannot remember her name because she didnt introduce herself to me as a consultant,by the way she toldme that to Port takes 48-72 hours.i was given a Telkom sim card to put after 24 hours so that I can get my old Mtn no.i waited for 3 days but still didnt get my old no.i then went to Galleria Mall to a Telkom branch so they can check what is happening,a guy told me that Westwood branch need to realease my number from the system so I need to go back to Westwood branch because that is where the fault is,he even said the consultant from Westwood did a half job that why I'm not getting my number.i went back to Westwood mall to Telkom and explained the situation but the consultant that helped me seemed clueless he kept telling me that he doesn't know what going on.i then called Telkom but consultants on the phone seemed clueless too.ive been going back n forth to Telkom trying to sort out my number but I'm not getting any help.i feel like consultants from Westwood mall are Incompetence they keep telling me they don't know why I'm not getting my number.its been 3 weeks and people cant reach me because of Telkom consultants incompetence.i called Telkom customer care about 10 times but they also clueless.my Mtn number is blocked and no one knows this Telkom number.i called Telkom customer care and asked one of the consultants for an email adress so I can log a complain but that consultant said she will email it to me,she never did.what a disgrace.!!!!Pathetic service from such a big company they cant help their customers.im very dissapointed all these consultants are protecting each other and I have to suffer because without my old number I'm losing out on alot of things.its going for a whole month now and I don't have number.Pathetic customer service !!!!!!!!!