Pathetic customer service from Telkom.

Spoke to Wayne at Telkom customer service on 25 June 2020 about slow line speeds.

I pay R899 a month for an Uncapped 10mbps line. I only get 0.5mbps when I do a speed test. No the coverage map from Telkom the full 10mbps is available in my area.

I have moved around the router and I have reset the router as well. The line speed is still 0.5mbps.

Wayne informed me that I need to e-mail my query on the line speed to *** I have done this and I am still waiting for a reply.

It is unacceptable to have to pay for a service that is not as advertised.

I will be stopping my debit order for this account until the problem is resolved.