pathetic customer service from telkom

poor poor customer service, i have called in 3 times to the call centre, i have requested to speak to a supervisor, i was told that the agents are not able to transfer my call to the supervisor but they can request that i be called back, the first agent dropped the call on and promised that i would be called back. the second agent put me on hold and came back only to disconnect the call, the 3rd agent whom i was fortunate to remember het name (RITTA) did not hang up and promised that LERATO would call me, i waited for more than an hour on the line with Ritta, she kept saying that Lerato is not able to get hold of me because we are still on the call so i gave her my alternative number to call to my surprise i was told that it was going on voicemail which is a total lie as I had the phone in my hand. I am still waiting for the call back.