Pathetic Customer Service from Telkom

My account was paid up on 11 march 2022 to P&P attorneys and requested a paid up letter from them which took almost 2 weeks to get with lots of pestering. I required a letter from Telkom which I requested on Friday 25 March 2022. The agent gave me a reference number and said it would take up to 48 hours to obtain. I followed up this morning and the status is still pending. This account was handed over for non payment after almost 2 years after cancelling the service with no communication that there was an outstanding balance.

My living is dependent on this letter and i don't understand why it needs to take this long, you guys were quick to hand me over and now that i need assistance its taking almost a month.

I need this sorted ASAP or i will have to take this complaint further.