Pathetic customer service from telkom

To potential customers- don't be fooled by the attractiveness of Telkom's deals. All you're signing up for is a lifetime of pathetic customer service and ****************. If I could rate them zero- I would.

Over a year ago I upgraded my adsl line from a soft cap bundle to an uncapped deal, with a request to cancel the existing soft cap bundle. Despite this clear request telkom failed to cancel that softcap bundle- resulting in me paying for both deals for the past year!!!!

Furthermore, since both these deals cannot run concurrently on one wifi router (a fact that was not brought to my attention by their undoubtedly *********** staff)- I have not been receiving the uncapped deal for the past year for which I have been paying!!

In essence- telkom has been taking money off my account for a service that I have not been receiving for over a year!!! THIS IS THEFT!!!

After speaking to their consultants on numerous occasions I am absolutely appalled by their total disinterest in correcting their errors.

In addition- when speaking to their call center, their consultants boast that their after hours line is open until 11pm. After further persistent equiry since I had previously been forwarded to their automated non response when calling around 9pm- the consultant admitted that calls are not accepted after 9pm- and this service is only applicable to customers already on the line. Is this not false advertising??!!

Telkom no longer holds a monopoly in this market- so if you value your sanity and hope to deal with a service provider that even remotely values integrity and full disclosure- please take your business elsewhere.