1 reviews | Active since May 2016

28 May 2016, 06:37

Pathetic customer service from day one !!

<p>Phoned in numerous times and spoke to 5 different consultants about changing my debit order date to the 25th of each month and updating my banking details.</p> <p> </p> <p>I was assured each time that this was done but</p> <p>to this day nothing is debited on 25th of every month from my new bank account as requested MORE THAN ONCE!!</p> <p>This is inconveniencing me as I then keep getting emails that no payment was received, which I then have to call your call centre for bank details to do an EFT payment.</p> <p>Come on man the customer service is so poor!</p> <p>I want this sorted out URGENTLY!!</p> <p> </p> <p>I have emailed Andy Maboshego a team leader in Johannesburg that assisted me the last time with my last error and he has not gotten back to me to this day after numerous emails sent.</p> <p> </p> <p>For a team leader of a customer service department this is a disgrace!</p> <p> </p> <p>I demand better customer service! Pathetic Telkom mobile!</p> <p> </p> <p> </p>

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Replies (1)
Telkom
Telkom's reply30 May 2016, 08:41
Official

Hi charly-de-freitas-branco

Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we have tasked our mobile team to investigate and provide feedback as soon as possible.

Interaction ***

Regards
keagan
Telkom Social Media Team