Pathetic customer service for ********** account!

Very frustrated and very unhappy with this whole situation with Telkom.

We app**** for a bond and was informed by bank that we had unpaid debt which I was shocked about. They informed me it was with telkom which I was surprised cause we have never had an account with them. So I contacted them and asked afew security question which only half of my address was correct. The bank wasn't with our bank neither was the email address. Little to find out that someone opened account with my husband's ID.

They opened a ********** case and I was promised that someone was going to contact me in 72 hours when someone is assigned to case. This was on the 2nd of January 2021. Which today is the 12th of January 2021.

Since then I have heard nothing from them.

I have emailed them numerous if times with no feedback. I contacted them on Friday last when I spoke to a floor manager Sanele for over 38 min, he promised me that he would email me everything he hears from thec5 different departments he emailed. But again it was empty promises!

I haven't heard not once from them. I contacted them today again where I spoke to another agent for 20 minutes where I was holding for floor supervisor then I asked if they would contact me back cause I'm working. Then she said they would contact me straight away, its not been 3 hrs and not one call again.

I have contacted them again now and guess what will waiting.

Now we can't buy a property until they find the time to sort this out, this is so unfair.

They can't give me copy of contract that was opened for a IPhone 11, the can't give me proof of ID given, nothing not even agent name that opened account...

This has gone 2 far, I'll be going legal now. Where we are suffering for this.

Thank you