Pathetic Customer Service.

I am due for an upgrade on my mobile line. On 16th October I app**** online nothing happened. So on 21st October I tried to do it via your Call Centre.

On 31st October I was informed that the courier company vehicle was hijacked. To date no update has been give and I have to call in daily to try and get updates.

This is just poor customer service, I have even logged complaints via all media platforms but still nothing. It like I am hitting a wall via all your channels.

Just be honest and tell me if you dont need my business and I will accept it, at least I know we have an understanding. I as a customer dont have to beg to have my business.

I want to be compensated for my handset for the past 2 years. And want you to propose a solution to this problem that YOU have caused. Every 2 years I have this problem either in store and now via your other channels.