Pathetic Customer Service

Telkom is by far the worst service provider. They staff have no customer s****s.

I have app**** for they July 2020 special, which is the uncapped wifi. My line was installed 21days later, which was on the 22nd July 2020, to date i had called they customer care +-20 times, to which each time i called, i was given a different story to the other. Its been a week now and my line is still not working. They cannot tell me when they will send someone out, all they say is the fault has been logged. But Telkom was quick to send an sms stating that i will be billed from the day of installation.

Why should i be billed for a line that is not working?

They service is pathetic and will certainly not be referring anyone to them. I will be changing my service provider on my mobile lines and as well as my wifi. I will not tolerate such terrible service.

Kind Regards

R. SEMA