1 reviews | Active since Sept 2016
Pathetic customer service experience
<p>I have logged an enquiry with telkom mobile ********** 7 dated 12/08/16, to date my query has not been resolved.</p> <p>after speaking to various people at the call centre I'm really shocked at how a query can take this long to be resolved? Further app**** for a new contract, payment has been deducted from the account but still waiting 3 weeks for the phone?? Poor customer service, poor valuing customers, poor service. Sadly i will never recommend Telkom mobile to anyone. </p>
Hello Noleen
I love how Telkom mission statement is "Technology is complicated, we dont do complicated, we solve complicated problems simply" then my question is over 1 month & my simple query is not resolved? What kind of customer service are you providing? Where is customer focus? Customer satisfation? Even hello peter & still no response? Let me put it simply, I will not ever recommend Telkom to anyone.
Hello Noleen
I love how Telkom mission statement is "Technology is complicated, we dont do complicated, we solve complicated problems simply" then my question is over 1 month & my simple query is not resolved? What kind of customer service are you providing? Where is customer focus? Customer satisfation? Even hello peter & still no response? Let me put it simply, I will not ever recommend Telkom to anyone.