Pathetic Customer Service & Excuses !

On 1 August all my services related to Telkom seized to work. My home telephone was not in operating order resulting in me not being able to make or receive calls. I've contacted the customer centre on numerous occasions waiting approximately 40 min each time only to be told my call is being dealt with, with no further information. I even tried speaking to a supervisor but was told they were not available at the time. I am still awaiting a call from the supervisor despite leaving a message. Mailing the escalation centre was futile. Further to this I'm told contrasting stories by your Twitter personnel, On the 3rd & 4th Aug I was told that the technicians are currently working on the problem, then on 5th Aug I'm told the fault is still in the dispatch center and still has to be assigned to a technician with no ETR ? SO WHICH IS IT?<br> <br> In the interim I'm losing revenue & my kids can't use the Internet for schoolwork.<br> I expect to be fully refunded for my telephone line rental & Adsl subscription ! I will take this up with the consumer commission.I await your promo response AND RESOLUTION to my problem, else you WILL face litigation.<br> My fault ref is Ref 23CRK010815<br> <br> Regards<br> Vickesh<br>