Pathetic Customer Service ethics

Since early august i have had non-stop problems with my fixed dsl line, it was eventually restored the 28th of october and every time i enquire about my billing i get some bull **** excuse from a consultant as to why it has not been adjusted - i have had to go make a scene inside a telkom store just to get assistance from their dull and clueless staff. I want to know what is happening with regards to my billing as they keep charging me the same amount for absolutely terrible service which is barely being delivered, on top of that i reported a horrible field technician who knocked my dogs mouth open with our gate as he just allowed himself onto the premisis, he was rude, disrespectful and an absolute idiot, i have not received any feedback with regards to that either, Telkom have worse customer service than a mute call centre agent.