pathetic customer service

I have a data sim contract with Telkom which is up to date with payment however my services have been disconnected since mid June, after reaching out to Telkom for answers as my debits have gone off successfully I was informed that Telkom customer care agents are working from home and unable to find out why my services are disconnected.

After receiving no feedback I reached out using the live chat support team for answers however I was rudely disconnected by an agent named Nompumelelo, this has been a very frustrating experience as my services are still not active yet payment has been made and as my 24 contract ends this month I would like my contract to be activated for the month as payment has been made and I would like to cancel my contract as off 1 August 2021.

Worst network in South Africa with the worst customer service team, I will never recommend signing up with Telkom.