PATHETIC CUSTOMER SERVICE

I APP**** FOR A CONTRACT WITH TELKOM BUT CHANGED MY MIND WITHIN THE COOLING OFF PERIOD AND THE DEVICE WAS COLLECTED. ITS 2 MONTHS LATER AND THE CANCELATION HAS NOT BEEN PROCESSED YET. I CALLED 4 TIMES AND WITH EACH PHONE CALL, THE AGENT SAYS THAT THE PREVIOUS CONSULTANT DID NOT LOG THE CANCELATION. I WAS ASSURED THE PREMIUM OF THE NEW DEVICE WILL NOT B DEDUCTED BECAUSE IT WAS CANCELED WITHIN THE COOLING OFF PERIOD, HOWEVER IT WAS DEDUCTED LAST MONTH AND IT REFLECTS AGAIN ON MY NEW STATEMENT.