1 reviews | Active since Sept 2020
Pathetic customer service at Telkom
I truly believe that it is of no use writing this review as Telkom is so damn useless, at this point I just feel like throwing in the towel. It is the 9th of May my contract has still not been reactived. My debit order already went off for this month and they have a nerve to debit the full amount and yet I still have not received Mt airtime, smses and data as per my contractual agreement. Their service is absolutely pathetic and disgusting. They have no regard for their customers, even with the way they speak to you. I have made several attempts and several followups regarding the reactivation of my contract of which I was told that it was canceled (till this day they cannot tell me who canceled it) heres a question for you Telkom how the hell can I cancel my contract if it is still active and I'm being debited for it. Let this question make sense because when I do call and explain this you guys cannot seem to under stand. When will I actually get the help I require because it is so hard to get hold of you. Is there managers that ensure customers needs are being met because all i have been seeing is nothing but complaints. Please hire staff with the necessary experience, problem solving skills and one's that are willing to satisfy their customers needs
Worse part is the debit order went off on the 7th May and let me tell you this date keeps shifting. So how is it possible that we have to pay 1900 when we are the ones thats been affected,I havent received any airtime or smses etc and yet we getting told to pay an additional R1900 to activate our contract when we are not the ones who ****ed up the account in the first place, they refuse to let you speak to a manager, they are so inconsiderate and are not willing to help.all they do is answer calls and give ****ty information that doesn't make any sense.
Worse part is the debit order went off on the 7th May and let me tell you this date keeps shifting. So how is it possible that we have to pay 1900 when we are the ones thats been affected,I havent received any airtime or smses etc and yet we getting told to pay an additional R1900 to activate our contract when we are not the ones who ****ed up the account in the first place, they refuse to let you speak to a manager, they are so inconsiderate and are not willing to help.all they do is answer calls and give ****ty information that doesn't make any sense.