pathetic customer service @ Telkom

<p>i took a smart rate some time in february with Telkom and just as i was waiting for the debit order to debit on the agreed date, instead the debit order went off on the wrong date and wrong amount too even the address captured was not the one i submitted.</p> <p> </p> <p>i then got upset and made a call and still nothing changed,i decided to pay off the account and cancel the contract on the 19/04/2017,i was adviced that someone will contact mewithin 21days for closure and no feed received.</p> <p> </p> <p>i called to enquire and i was informed that my query will be escalated since it exceeded the 21 days and still no feedback,i called again to find out how far they are with the cancellation it was escalated again until today i still havent received feedback and the account is still not closed.</p>