Pathetic Customer Service and Unprofessional!!!!

I called 10210 on 02/02/16 and put in Order for New telephone line and 4mb adsl line rental for my place in Kenilworth Village. Afterwards I got a SMS with Order number to confirm It was logged in system. After few days for the next 2 weeks I called 10210 to follow up on the status and was told that it's in progress and Technician will call me to schedule onsite visit to setup. Unfortunately, I had problems with my cell phone and had to reset a few later after 2nd Feb and lost the SMS Order number. Called again on 18t Feb to follow up and was now told that there was no order registered in the system under either my ID or Name? So after several calls agents told me it was in system and in progress yet on 18th they then tell me there's nothing? I was told to log New Order and wait another 7-21 business days. I went to Telkom shop in Kenilworth Centre, after waiting 1hr in queue consultant also told me there was nothing in the system at all? I then had to log a 2nd New Order for the exact same thing again? My new Order is now *** after 23 days I am still waiting and no feedback or explanation at all as to why my first order disappeared and when telephone and adsl wiill b setup!!