1 reviews | Active since Apr 2012
Pathetic Customer Service and Still no Macbook Air!!!!
<p>I've complained through various channels now about the Polokwane Mall of the North branch not getting stock of the Macbook Air, I've called call centres and I've spoken to managers. I've tried literally everything, The reference number given from my previous complaint AI ********** is of absolute no use and nobody can help me with it. Nobody seems to know what the hell they are doing at Telkom. I've asked for stock to be ordered on the 3rd of December 2016 and to this day I have not received feedback from the store, my upgrade application was thrown in a box on the floor, and that's probably where it will stay until the end of time it seems, the landline at the store is either always busy or never answered.</p> <p> </p> <p>Only time you ever hear from a telkom agent is when they try selling you more services. how about fixing your current services before trying to take on more? </p> <p> </p> <p>Pathetic customer services and general service overall, would not advise anybody to make use of their services. Will be cancelling all my products and services with telkom if the issue is not resolved ASAP.</p>
We sincerely apologize for the delay.
We will follow up with our Supply Chain Team and revert back to you.
Your reference number is AI***.
Regards,
Busi
Telkom Social Media Team
***
We sincerely apologize for the delay.
We will follow up with our Supply Chain Team and revert back to you.
Your reference number is AI***.
Regards,
Busi
Telkom Social Media Team
***
We sincerely apologize for the delay.
We will follow up with our team and revert back to you.
Regards,
Busi
Telkom Social Media Team
***
We sincerely apologize for the delay.
We will follow up with our team and revert back to you.
Regards,
Busi
Telkom Social Media Team
***
it has been a week since I've made the complaint for the second time and still haven't received any feedback... no call... no e-mail...nothing.
I'm am not one to keep on asking for a service to be delivered. this was the last time.
I will be cancelling all my contracts and services with telkom come month end.
I will also be posting all of this on social media to show people just how " GREAT " telkom is with their customer service and delivery of products and services. ( incase you were confused, yes I was being sarcastic about the " GREAT " part)
I will be going over to one of your competitors to help me with getting the macbook air, only reason I was going to upgrade with telkom was because I already have a contract with them, but I'd rather go through all the trouble of opening a new contract elsewhere than having to deal with a useless, pathetic and downright unfunctional company.
it has been a week since I've made the complaint for the second time and still haven't received any feedback... no call... no e-mail...nothing.
I'm am not one to keep on asking for a service to be delivered. this was the last time.
I will be cancelling all my contracts and services with telkom come month end.
I will also be posting all of this on social media to show people just how " GREAT " telkom is with their customer service and delivery of products and services. ( incase you were confused, yes I was being sarcastic about the " GREAT " part)
I will be going over to one of your competitors to help me with getting the macbook air, only reason I was going to upgrade with telkom was because I already have a contract with them, but I'd rather go through all the trouble of opening a new contract elsewhere than having to deal with a useless, pathetic and downright unfunctional company.