DB
Darren B

1 reviews | Active since Aug 2010

08 Dec 2015, 16:03

Pathetic customer service and sales feedback

Canal walk shopping centre, Telkom direct store has the worse customer and sales skills i have ever experienced<br> Having 3 Telkom lines already including a data line, my current contract expired and i decided to apply for a new Telkom Mobile contract. worse mistake ever, App**** over 2 weeks ago, handed in all forms required and promised to receive feedback with-in 3 days once the devises arrived 3 days later. to date no-one has contacted me nor any of the store land lines being answered.<br> This i find pathetic and clearly this mobile service provider do not require business.<br> <br> Every contact number advertised including complaints, they never answer.<br> I do not see the point of having this service provider available.<br>

0
Replies (1)
Telkom
Telkom's reply08 Dec 2015, 17:18
Official
Hello D Barnes,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM176125.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media