Pathetic customer service and poor account practices from telkom fixed line

Your *** Our ***

In march 2023 I cancelled my fixed line services with Telkom via the call centre and they assured me that the line was cancelled and there was no usage on that line as I moved premises. After much back and forth I managed to get ahold of someone in their accounts department to try and resolve this cancellation. They had asked me to pay the outstanding which I did however this was credited to the current mobile account that I have with telkom and then the lines was open for me to continue with my mobile upgrades which I did. I received no communication thereafter and to my understanding the account was paid. In Oct 2023 I received an email from Nudebt which is a collection company of telkom starting that I am handed over for none payment of a telkom account. When I contacted them they advised that telkom has handed me over for none payment. And I now received a section 129 stating I am now blacklisted. I contacted the lady that assisted me with the query and she was not helpful at all as it was Telkoms lack of communication. All I got was this needs to be paid and they can’t help me anymore. This account was paid and it’s not my fault that telkom didn’t credit this to the correct account. Telkom is quick to sell and upsell you however their lack of customer services for paying clients is absolutely appalling. I have escalated this several times to telkom and no one want to help to resolve this problem. I have many lines with telkom and all my accounts are paid via debit order and this fixed line was cancelled according and I don’t feel that I should be help liable for an account that was paid due to telkom incompetence. The amount is minimal ie. R938 but it’s the principal of customer service. Now I have a negative effect on my credit and this has now effected my home loan application with my bank. Telkom will not show any empathy towards their error and will hear absolutely nothing in trying to assist clients. I will not pay this account again as the error was not my fault. I want this to be resolved as I pay telkom to much money on subscription to be gives such pathetic service.

Please can someone get back to me