Pathetic customer service and ****ming customers

I am querying a subscription fee on my account and as per the subscription details shared by Karabo Dube, these sites were subscribed to before connecting the router and SIM card. I am sent from pillar to post by the Telkom Contact Centre(CC) agents. Phumelele Khumalo did not provide me with a reference number when I requested one, she said her name, date and time of the call will serve as a reference number while she is investigating the matter. A few minutes ago I decided to make a follow up after struggling to get through to the Billing dept, Thando answered and I requested an update on the investigation, she told me such matters are not investigated , I then asked what usually happens she said nothing and she hung up the phone.