PATHETIC CUSTOMER SERVICE AND LACK OF RESPONSE ON REPEAT FAULTS- ***- REF(565 749 108) and ***-REF(2CNI111116)

<p>Hi,</p> <p> </p> <p>I am extremely irate at the lack of customer service from Telkom and their continuous failure to respond or attend to faults that have been logged on numerous occasions.</p> <p> </p> <p>My company Modac CC on 293 Clark road has logged countless faults in the last three months regarding faulty telephone lines and not one has ever been resolved nor have wee received any feedback on the faults to date. We have spent a lot of money calling the clueless call centre which is a complete waste of time and money as they cannot even log a proper dispute on their system. How does that assist us as clients who have faults that hamper the company’s productivity?</p> <p> </p> <p>I have once again logged a fourth dispute with Telkom and was advised it was logged as a repeat fault not to mention the four emails I have sent to the uselsess escalations email adress: useless ********** but still have not received any feedback to date .</p> <p> </p> <p>This unproffesional and appalling lack of customer service has re****ed in my company considering cancelling our services with Telkom to opt for one of thier competitors who understand and value customer service.</p> <p> </p> <p>This is my last resort to obtain some assistance and feedback on this long pending issue and I demand technicians to be despatched to our offices immediately as this is unprofessional and ridiculous.</p> <p> </p> <p>I demand an urgent response on this matter immediately .</p> <p> </p> <p>Miss Zwane</p> <p> ********** 133</p>