Pathetic Customer Service

I visited one of the Telkom branches in Nicolway on 24/01/2023 where I was assisted by agent: mkhizn45 to purchase a router and change my banking details for my existing contract. I spent over an hour with this agent who assured me that everything is sorted and the next debit order would be on my new account but this wasn't the case. I had to take it upon myself this morning to call Telkom only to be sent from Pillar to Post until finally someone told me that my details had not been updated and that I would be cut off if I don't make payment soon. So now I must pay the excess fee of a bounced debit order because of someone's negligence and downright incompetence?? To say I am livid is an understatement. Your customer service is pathetic and I would certainly not recommend you guys to my worst enemy.