Pathetic customer service

I'm utterly disgusted with the customer service at Telkom, on the 4/12/19 I app**** for a business line, (Telkom look alike) I was advised it would be better as this gets activated at store. I've paid for the deposit and was assured once payment goes through I can collect my phone. Days later I had not heard from the store. I call Angel at (Pinecrest centre) she informed me that the one handset they had, which should have been mine was sold. She has no customer service etiquette and was extremely rude. I told her I would like her manager to call me back, which never happened. I had to call a few days later again. The manager said the handset was sold and they have ordered more. On the 27/12/19 I was fed up and my hubby went in for cancellation and refund. They put him through to 10210 and upon speaking to a consultant he was assured he would get the money refunded into account with 24-72 hours. Today being one week later no funds were transferred. Called 10210 and spoke to Siphasishle and Chante, I'm now advised by Chante that I have to wait for 7 to 14 days. Which is totally unacceptable as I was told my money should've reflected already.

Why does Telkom hire such people that don't know how to do their job. It's really frustrating.