Pathetic customer service

I recently moved and requested that my fiber connection be transfered/moved over to the new property.

The request was submitted 9th December and to date I have not had any feedback, and the updates I've managed to get was because I called in. I've had numerous interactions with agents, who tend to contradict one another and failed requests to be contacted by management. The standard response received is that "management is on leave".

Tuesday 29th December I was promised a call back from management i.e. Lechelle Aniruth. It's two days later and I have not heard back from Telkom.

I am paying for a contract which I have not had access to for over three weeks now which infringes on my rights as a consumer highlighted in terms of TCF.

To add, when I called, Telkom had a nerve to refer me to Frog Foot whom I have no business as Telkom is my provider and who I am paying.

Disgusted and disappointed in the service received thus far.