Pathetic customer service

I have been a customer of Telkom for many years. Last year December the 13 I upgraded and requested telkom to remove a service I did not request for in years and still has not been done. Every month I send emails to a lady named Nomazulu who would remove that service. For almost 3 years every month I do the same nonsense of asking it be removed. Unfortunately since April it has not been done due to the lockdown as I was home. On 30th August I called telkom and requested that dam add on bundles be removed the consultant told me he can't but however he will log a case. Today is the 8th October and no one has come back to me. I feel telkom service is wack and going to its reviews people are fed up coz of this stinky attitude. Reference to my quesy is ***5. My contact number is ***. Can this be sorted.