IH
Ismail H

1 reviews | Active since May 2012

17 Jun 2015, 10:14

Pathetic Customer Service

On the 16/06/2015 I went to the Telkom Mobile store at Eastgate shopping center. As I entered, I went straight to the main counter, and a lady by the name of Nomsa, immediately said, mobile and data issues to the left, payments to the right. My reply was, aren't you going to give me a chance to ask you a question first at least, and her reply was no, if I answer your question, then I have to answer every other persons question in this store before you. I said I will report this to Telkom, as this is very bad customer service to their customers. Her reply was you can, and gave me her name too.<br> This was very bad service, as this was infront of all the other customers present in the store too. If people like this cannot work with people, or don't enjoy working on a public holiday, they should change jobs, as there are many other people who would really to a better job and appreciate this job.

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Replies (1)
Telkom
Telkom's reply17 Jun 2015, 12:33
Official
Hello ihajat,

Thank you for making contact with us.

We would like to apologise for the level of service received and can assure you that this is not what our organisation stands for and we will address this and revert back.

Ref SM118499.

Apologies again.

Regards,
Didi Guma
Telkom Social Media Team.
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