pathetic customer service
I have app**** for a telephone line almost a month ago and to date I still don't have a line. First application was done telephonically to the sales call centre and no response from them until I called back only to find out that the order was cancelled with no feedback on the system. I then went to the branch in stanger and they say that no order was done online. I then had to fill in documents And reapply for a line. A technician came and installed outside cables two weeks ago and that was the last I heard from Telkom. No calls no sms to state on the way forward or what are the next steps. I'm waiting in vain. I need a response urgently or I will need to seek alternate Service provider.
Thank you for your post.
Kindly be advised that we are currently looking into your issue and we will revert back to you with feedback.
Your Social Media reference number is SM111037.
We sincerely apologise for the inconvenience caused.
Regards
Tebogo Mongale
Telkom Social Media Team
***
Thank you for your post.
Kindly be advised that we are currently looking into your issue and we will revert back to you with feedback.
Your Social Media reference number is SM111037.
We sincerely apologise for the inconvenience caused.
Regards
Tebogo Mongale
Telkom Social Media Team
***
So much for customer service and putting your customers first TELKOM... I have been complaining about my ADSL line since it was installed and I was never able to get a technician to come out until I complained on Social media. All I was ever advised was to reset my modem a million times. Finally, On Sunday I had a visit from a very helpful technician who advised me that the modem is faulty and that is the reason for my slow speeds. He advised that I am still within the 24 month contract and I will get another modem. I go into the Kwadukuza office and the so called Customer service consultant tells me that I need to buy another modem there is nothing that she can do...12 months are up...Yes, 12 months are up and that is due to YOU TELKOM not providing the service that I am paying for... while prolonging a proper investigation during the first 12 months of my contract.... I'm still within the 24 month contract period. So TELKOM...do you expect me to pay for a 4mbps line and get speeds of 0.33mbps?? And be a happy paying customer....Pathetic service towards a paying customer. I am sure that Telkom doesn't value any of their customers as their customer service s****s are pathetic to say the least. Ref number 22CNK210117 I require this matter resolved immediately as I am tired of paying for a service that I cannot benefit from.
So much for customer service and putting your customers first TELKOM... I have been complaining about my ADSL line since it was installed and I was never able to get a technician to come out until I complained on Social media. All I was ever advised was to reset my modem a million times. Finally, On Sunday I had a visit from a very helpful technician who advised me that the modem is faulty and that is the reason for my slow speeds. He advised that I am still within the 24 month contract and I will get another modem. I go into the Kwadukuza office and the so called Customer service consultant tells me that I need to buy another modem there is nothing that she can do...12 months are up...Yes, 12 months are up and that is due to YOU TELKOM not providing the service that I am paying for... while prolonging a proper investigation during the first 12 months of my contract.... I'm still within the 24 month contract period. So TELKOM...do you expect me to pay for a 4mbps line and get speeds of 0.33mbps?? And be a happy paying customer....Pathetic service towards a paying customer. I am sure that Telkom doesn't value any of their customers as their customer service s****s are pathetic to say the least. Ref number 22CNK210117 I require this matter resolved immediately as I am tired of paying for a service that I cannot benefit from.