Pathetic Customer Service

My Fibre connection has been interrupted for 5 days now due to an automated upgrade by Telkom. We’ve logged several faults regarding the problem but we’ve only been pushed around from one team to the other without any progress been made on resolving the issue. The consultants and managers in the both the sales and technical teams are *********** with each of them having different responses to the problem and none being able to resolve the issue. Managers couldn’t be bothered despite the issue being escalated and even after been promised a response from them, nothing happens. At first we were given a turn around time of 24-48 hours which later changed to 7 working days. Even after having cancelled the upgrade, our line still remains interrupted with no response to resolving the problem from Telkom.

Utterly disgusted with the service being provided! Telkom clearly does not value its customers. It’s time to bid them good bye and switch to a provider that does value it’s customers.