Pathetic Customer Service!!

On the 23/04/2015 - I walked into the Telkom N1 City store in order to apply for a contract. I am informed that I need to submit my ID, 3month Bank Statements, Payslip and Proof of Income.The lady in the store GIVES ME THE APPLICATION FORM AND EMAIL ADDRESS to a where I can send my Documents. I contact William a few days later to submit these documents and he responds to tell me I need to come into store to do the ID checks(Fair Enough). I go into the store on the 30/04/2015 only to notice the store has closed at 18:00 due to stock take (keeping in mind the malls trading hours is till 19:00, Total inconvenience to customer).Never the less I go into store the next day do the ID checks, then get told my bank statements are not current due to my latest salary not appearing. Fair enough again, today I send the correct bank statements only to be told they cannot accept emailed documents as per the store manager. No apology for the inconvenience. I ask for the store manager's number - and she doesn't answer.Really Telkom? If this is the type of service you offer, I will rather take my business elsewhere. It's such a pity HelloPeter limits the amount of characters